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How iron33 Handles Your Account Data

Your account details, payment activity, and device sessions are handled with care. This page explains what we collect, why we collect it, and how you can request changes — covering transactions processed through DANA, OVO, and GoPay where local law permits.

Data collected only as neededDANA, OVO, GoPay transaction recordsYour right to request accessAccount security at every stepAvailable where local law permits
iron33 How iron33 Handles Your Account Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Cookies and Session Tracking

We use cookies to keep your session active across devices. You can adjust cookie preferences in your browser settings, though some account functions depend on session cookies to work correctly.

Account Security Measures

Your account login uses a one-time PIN verification step when accessed from a new device. Payment activity through DANA or OVO is logged and tied to your verified identity to prevent unauthorised use.

Data Retention and Deletion

We keep your data for as long as your account is active and for any period required by applicable law in your region.

Requesting Changes to Your Data

You have the right to request access to the data we hold on you, correct inaccurate details, or ask us to stop using your data for specific purposes. Submit your request through live chat or email support.

PRIVACY CONTACT

Reach Us About Your Data

Live Chat Open the chat icon in your account dashboard to reach our support team directly. For privacy-related questions, describe your request and our team will follow up.
Email Support Send your data access or deletion request to our support email address. Include your registered account contact details so we can verify and process your request.
Account Help Centre The help section inside your account lists the steps to update your contact details, review linked wallets like OVO or GoPay, and submit a formal data inquiry.

Common Questions About Your Privacy on iron33

These answers cover the questions we hear most often about account data, payment records, and your rights. If your question is not here, live chat or email support can help you directly.

We collect your name, contact details, and the payment method you link — such as DANA, OVO, or GoPay. We also log device and session information each time you access your account.

Yes. Payment records tied to your e-wallet are retained for compliance with applicable regulations. These records are only accessible to authorised staff handling account support or verification.

You can. Send a request through live chat or email support with your registered contact details. We will verify your identity and provide the relevant account data within a reasonable timeframe.

Contact our support team via live chat or email and submit a deletion request. Some data may need to be kept for the period required by law, but we will confirm exactly what can be removed.

Only where it is necessary to operate the service — for example, sharing payment details with DANA, OVO, or GoPay processors to complete your transaction. We do not sell your data for marketing.

When you close your account, we retain data only for the period required under applicable local regulations. You can ask our support team to confirm which records are kept and for how long.